FAQs

  • When will I receive my order?

    Our prints are delivered within 3 to 5 business days. Posters, books and magnets are delivered within 5 to 7 business days. We currently ship our products separately, so it's normal and if you don't receive your prints and posters the same day. However, if you still haven't received your order after 7 business days, feel free to contact us at hello@printicapp.com so we can figure out what went wrong.

  • Can I track my order?

    Only print orders under 40 prints aren't tracked yet. But our box, poster, book and magnet orders are tracked. Once it's produced and shipped, you'll receive a tracking number by email. You can use that tracking number on your local post website.

  • How much is delivery?

    Delivery fee varies between €1.50/$1.9 and €6.90/$8 depending on the nature of your product.

  • What can I do when something doesn't work while I'm on the website?

    Make sure you have a good internet connexion. If there's an upload issue with one picture, try editing it or deleting it. If it still doesn't work, just contact us at hello@printicapp.com and our devs will fix the issue.

  • How does the referral program work?

    When someone is using your referral code, he will get 5€/$7 off his first order, but this person has to be a new user and will have to spend a minimum of $1/1€.
 Once your referral code have been used, you'll get 5€/$7 off your next order (coupon sent via email), but you'll have to place an order of 5€/$7 minimum.

  • How to change my password?

    To change your password, click on your name on the top right of the screen. Click on "My Account" , make sure that the fields "First name" and " Last name" are filled in, then you can fill in the password field with your new password. Confirm the change by clicking on "Save my information".

When will I receive my order?

Our prints are delivered within 3 to 5 business days. Posters, books and magnets are delivered within 5 to 7 business days. We currently ship our products separately, so it's normal and if you don't receive your prints and posters the same day. However, if you still haven't received your order after 7 business days, feel free to contact us at hello@printicapp.com so we can figure out what went wrong.